ADR Regulations on Consumption

The Conciliation Body Concordia et Ius srl, whose Regulations on consumer matters govern it, is accredited by the competent Authorities, in compliance with the provisions of the Consumer Code, pursuant to Article 7 of Law 29 July 2003, no. 229 (Legislative Decree 6 September 2005, no. 206)

Civil and commercial mediators, already in possession of the training requirements set out in Legislative Decree 28/2010 and subsequent amendments and additions, also satisfy those set out in the Regulations and Resolutions that follow, and are therefore authorised to manage conciliation proceedings in the matters within the competence of the respective Authorities, pursuant to Legislative Decree no. 130 of 2015 and subsequent amendments and additions and Annex A to resolution 209/2016/E/com as integrated and amended by resolution 383/2016/E/com, resolution 355/2018/R/com and resolution 301/2021/E/com (ARERA Integrated Conciliation Text, art. 6.2, letter c) and Annex A to AGCOM resolution no. 203/18/CONS as amended by resolution no. 390/21/CONS and by resolution no. 358/22/CONS 15: AGCOM Regulation) and by Annex “A” to resolution no. 236/2022 of 1 December 2022 and by Resolution no. 21/2023 Conclusion of the procedure initiated with resolution no. 236/2022.

The reference legislation in terms of consumption is the following:

• Legislative decree of September 6, 2005, n. 206 - Codice del Consumo - (artt. 141-141-decies)
• Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Directive on consumer ADR)
• Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on ODR for Consumers)
• Legislative Decree 6 August 2015, n. 130
• Memorandums of Understanding for Joint Conciliations
• Regulation on dispute resolution procedures between users and electronic communications operators (Annex A to AGCOM resolution no. 203/18/CONS as amended by resolution no. 390/21/CONS and lastly amended by resolution no. 358/22/CONS 15: AGCOM Regulation)
• Annex A to resolution 209/2016/E/com as integrated and amended by resolution 383/2016/E/com, by resolution 355/2018/R/com and by resolution 301/2021/E/com (ARERA Integrated Conciliation Text, art. 6.2, letter c)
• Annex “A” to Resolution No. 236/2022 1 December 2022 and Resolution No. 21/2023
• Conclusion of the procedure initiated with resolution no. 236/2022. Approval of the “Regulation, in first implementation, of the methods for the non-jurisdictional resolution of disputes between economic operators who manage transport networks, infrastructures and services and users or consumers, pursuant to Article 10 of Law no. 118 of 5 August 2022” by ART.
• Legislative Decree 10.10.2022 n. 149
• Decree of the Ministry of Justice 24.10.2023 n. 150