Transparency obligations of the Bodies

Art. 17 of Decree no. 150 of 24.10.2023 of the Ministry of Justice

The Organization makes accessible to the public, by publishing on its website:

a) identification data and order number;

b) the contact details, the postal address of the registered office and any operational offices, the email address and certified email address;

c) the information necessary for submitting any complaints;

d) the personal details and curriculum vitae of the Person in Charge of the Organization;

e) the organizational chart indicating the functions and responsibilities;

f) the list of operational offices with the related identification data and contacts;

g) any agreements entered into pursuant to Articles 6, paragraph 1, letter t), 22, paragraph 1, letter s), and 23, paragraph 5, indicating, for each agreement, the object, its duration and the identifying elements of the other bodies;

h) any specialization in consumer matters and cross-border disputes;

i) the names and curriculum vitae of the Mediators included in one of the lists referred to in Article 3, paragraph 3, letters a), b) and c);

l) the procedural regulation approved by the registry manager;

m) the Code of Ethics;

n) the table of mediation costs, approved by the Registry Manager or, where relevant, the table in Annex A;

o) any collaboration protocols and projects stipulated pursuant to Article 5-quinquies, paragraph 4, of the Legislative Decree;

p) the latest balance sheet filed or the latest approved cash flow statement;

q) any membership in networks of organizations that facilitate the resolution of cross-border disputes;

r) the languages in which applications may be submitted to the Body and which may be used in the procedure (Italian and English).