Joining the mediation in consumer matters is very simple, just follow these small steps:

Fill out and sign the mediation application form

1. If you intend to join a Consumer Mediation application, fill out and sign the membership application in all its parts in order to provide all the information to identify the parties and the terms of the dispute. Send it to the Organization, enclosing a copy of the payment of the membership fees, according to the Table of Indemnities and the ADR Mediation Regulations in Consumer Matters, to the current account in the name of "Organismo di Conciliazione Concordia et Ius srl" at IBAN IT 56 U 03069 04601 100000006777 in one of the following ways:

• via PEC to the address concordiaetius@mypec.eu
• by email to info@concordiaetius.it
• by fax to 091.772.5972
• by registered mail with return receipt to the address of the Conciliation Body Concordia et Ius srl, in via G. Sciuti, n. 164, 90144 - Palermo by depositing the adhesion form to the mediation application at the Legal Headquarters of the Body or at one of the accredited offices, providing for the payment of the start-up costs via POS or in cash if you have not already done so via bank transfer.

2. The Secretariat will communicate to the Requesting Party and to the appointed Mediator the declaration of adhesion to the ADR procedure.

3. ADR procedures are carried out entirely electronically and in a simplified manner, through an asynchronous exchange of communications between the designated Conciliator and the Parties, using remote communication tools, in compliance with the rules on the processing of personal data and confidentiality.

4. The Parties may withdraw from the proceedings at any time, in line with the provisions of the Consumer Code pursuant to art. 141-quater, paragraph 5, at the end of which they must express to the Mediator their willingness to continue with the mediation or to conclude the attempt.