Course objectives

The course aims to provide specialized refresher training, required by current legislation, for those Mediators, already in possession of the training requirements set out in Legislative Decree 28/2010 and Ministerial Decree 180/2010 and their subsequent amendments and additions, registered in the Register held at the Ministry of Justice, who will therefore be authorized to manage conciliation proceedings in Consumer matters under the jurisdiction of the respective Authorities.

The students who have attended the course will be issued with the Certificate of specialized training in consumer matters which will be sent via email to the address indicated in the Registration Form, which enables civil mediators to perform the following activities:

• Management of mandatory conciliation procedures in energy matters (electricity and gas) and voluntary conciliation procedures relating to the water system, at the Conciliation Bodies accredited by the Regulatory Authority for Energy, Networks and the Environment (ARERA).
• Management of mandatory conciliation procedures in the field of telephony, Internet and pay-TV at the conciliation bodies accredited by the Communications Regulatory Authority AGCOM.
• Management of mandatory conciliation procedures between economic operators who manage transport networks, infrastructures and services and users or consumers, pursuant to Article 10 of Law 5 August 2022, no. 118, at the Conciliation Bodies accredited by ART.

The course has a total duration of 18 hours.